Complete-care

Complete Care

For businesses that rely on their coffee machine every day — with clear cover, faster response, and full parts costs included.

£898 + VAT / year
Request Complete Care

Even if you didn’t buy your machine from NEXA, we can still support it. Commercial machines only.

What’s included

  • Everything in Essential Care
  • Two preventative service visits per year
  • Emergency call-out labour included
  • Full parts costs included
  • Faster response times
  • Performance optimisation (grind, pressure, temperature)
Best suited for
  • Cafés
  • Hospitality venues
  • Busy offices

How support works

  1. 1
    Request
    Tell us what you’re running and what’s happening.
  2. 2
    Assess
    We’ll try remote diagnosis first (fastest route to uptime).
  3. 3
    Dispatch
    If needed, we allocate an engineer and confirm next steps.
  4. 4
    Complete
    Covered work completed with clear communication — no surprises.
What’s not included (quick clarity)

Consumables (cleaning products, filters unless specified), damage from misuse or lack of daily cleaning, non-commercial domestic machines, and electrical/plumbing work outside the machine.

← Back to Service Plans

Ready to get covered?

Request Complete Care and we’ll confirm suitability and next steps before any work is booked.

Request Complete Care

Our Service Plans

ESSENTIAL CARE

£599 + VAT / year

For businesses that want reliable, preventative servicing without full breakdown cover.

  • Annual preventative service
  • Full machine health check
  • Cleaning, calibration & adjustments
  • Engineer labour included (service visits)
  • Priority response over non-contract customers
Best suited for:
  • Offices
  • Lower-volume environments
  • Well-maintained machines
Request Essential Care
MOST COMMON

COMPLETE CARE

£898 + VAT / year

For businesses that rely on their coffee machine every day.

  • Everything in Essential Care
  • Two preventative service visits per year
  • Emergency call-out labour included
  • Full parts costs included
  • Faster response times
  • Performance optimisation (grind, pressure, temperature)
Best suited for:
  • Cafés
  • Hospitality venues
  • Busy offices
Request Complete Care

TOTAL CARE

£1,100 + VAT / year

For businesses where uptime is critical.

  • Everything in Complete Care
  • Parts included (fair use)
  • Priority engineer dispatch
  • Performance monitoring
  • Loan machine support (where available)
  • Direct line to an engineer
  • First response before non-contract customers
Best suited for:
  • High-volume sites
  • Customer-facing environments
  • Businesses that cannot afford downtime
Request Total Care